Playhunt Terms of Service

These Terms of Service govern your use of the website located at https://playhunt.io/ and any related services provided by Playhunt, LLC (“Playhunt”).

By accessing https://playhunt.io/, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Playhunt.

We, Playhunt, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on May 25, 2025.

Definitions

For the purposes of these Terms of Service, the following terms shall have the meanings set forth below:

Service means the online platform playhunt.io, which enables Customers to create and conduct one-way video interviews.
Service Administrator means Playhunt, LLC or any authorized personnel acting on its behalf, responsible for the operation, maintenance, support, and administration of the Service.
Customer means any individual or legal entity that registers for or uses the Service.
User means any individual authorized by a Customer to access and use the Service.
Account means the account created by the Customer or User for accessing the Service.
Access Credentials means the login, password, API keys, or other authentication methods enabling access to the Service.
Interview means a recorded video response submitted through the Service following questions set by the Customer.

Modifications to the Service and Terms

The Service Administrator may modify the Service or these Terms at any time.
Changes to these Terms will be published at playhunt.io and will become effective immediately unless otherwise specified.
Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Access to the Service

Access to the Service requires a modern web browser. Supported browsers and minimum versions include:
- Google Chrome (version 78.0 or higher) for Android and Windows
- Safari (version 11.0 or higher) for iOS/iPadOS and macOS
- Firefox (version 44.0 or higher) for Windows and macOS
Other browsers or operating systems may be supported but certain features of the Service may be limited.
The Customer is responsible for maintaining the confidentiality and security of Access Credentials.
The Customer shall not share Access Credentials or permit simultaneous use from multiple devices under one login unless authorized.
The Customer and its Users must not create multiple Accounts to circumvent free trials, promotional offers, or discounts. Violations of this may result in immediate suspension or termination of all related Accounts without refund.
The Service Administrator may access Customer Accounts for technical support, error correction, and maintenance purposes.

Subscription, Billing, and Payment

Pricing and subscription plans are listed on playhunt.io and may be updated from time to time.
Prices exclude taxes unless explicitly stated. You are responsible for any applicable VAT, sales tax, or other charges.
Subscription fees are payable in advance and renew automatically at the end of each billing cycle unless canceled.
Customers may upgrade plans during a billing period; fees for upgrades are calculated separately.
Downgrades or cancellations take effect at the end of the current billing cycle; no partial refunds are provided.
The Customer authorizes Playhunt or its payment processors to charge the applicable fees.
Playhunt reserves the right to modify subscription pricing with prior notice. Any changes to pricing will apply starting from the next billing cycle.

Free Trials and Promotional Offers

Playhunt may offer free trials or introductory discounts at its discretion.
Abuse of trial offers, including creating multiple Accounts to access additional free periods, is prohibited.
Playhunt reserves the right to cancel trials, suspend access, and refuse future service in case of abuse.

Refund Policy

Payments are non-refundable unless Service unavailability, not due to force majeure or Customer-side issues, exceeds 96 consecutive hours.
In case of eligible downtime, refunds will be pro-rated based on the subscription period.

Data Protection and Privacy

Customers are responsible for obtaining appropriate consents from candidates whose data they process through the Service.

Service Availability and Maintenance

Playhunt targets 99% uptime but availability may be affected by scheduled maintenance, technical issues, or force majeure.
In case of planned maintenance, reasonable efforts will be made to schedule it during off-peak hours.

Publicity

Unless otherwise agreed in writing, the Customer grants Playhunt the right to use the Customer’s name, logo, and general description of their use case for marketing and promotional purposes, including but not limited to displaying them on Playhunt.io’s website, social media channels, presentations, and case studies.
To revoke this permission, the Customer must notify Playhunt in writing at info@playhunt.io. Revocation will take effect within 14 days of confirmed receipt.

Beta Services

From time to time, Playhunt may offer features or services identified as "Beta," "Pilot," "Preview," "Early Access," or similar.
Such features are provided "as is" without warranty of any kind and may be modified or discontinued at Playhunt’s sole discretion.

Third-Party Services

The Service may contain links to or integrations with third-party services.
Playhunt is not responsible for the functionality, content, or security of such third-party services.

Data Retention and Deletion

The retention period for Customer data, including video interviews and related materials, depends on the Customer’s active subscription plan and may vary (for example, between 15 and 365 days). Specific storage durations are indicated on Playhunt.io or in the Customer’s account settings.
Playhunt reserves the right to modify data retention periods at its discretion, provided that such changes are reflected in the Customer's account settings or communicated through Service updates.
After the applicable retention period expires, Customer data may be irreversibly deleted without further notice.
Playhunt shall not be liable for any loss or damage arising from the deletion of Customer data in accordance with this policy.

Force Majeure

Playhunt shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, pandemics, or power failures.

AI-Powered Services and Candidate Assessment Disclaimer

Playhunt may provide features that use artificial intelligence (AI) to analyze candidate responses, assess competencies, or generate automated insights (“AI-Powered Services”).

The Customer acknowledges and agrees that:

Assistive Nature Only
AI-generated results are intended as decision-support tools and must not be used as the sole basis for employment-related decisions.
Transparency and Responsibility
Customers are solely responsible for ensuring that their use of AI-Powered Services:
- Complies with all applicable laws and regulations, including the EU General Data Protection Regulation (GDPR), the EU Artificial Intelligence Act (once in force), and relevant U.S. laws such as those enforced by the Equal Employment Opportunity Commission (EEOC).
- Includes meaningful human oversight in the evaluation and decision-making process.
Candidate Notification
If AI is used in the candidate evaluation process, Customers must:
- Inform candidates of the use of AI-based tools,
- Disclose the nature and purpose of such tools, and
- Provide a meaningful explanation of how the AI contributed to the evaluation.
Bias and Fairness
Customers must ensure that AI-Powered Services are not used in ways that result in unlawful discrimination or disparate impact based on protected characteristics such as race, gender, age, disability, or others defined by applicable law.
Data Protection and Rights
Customers must ensure that personal data processed by or through AI features is collected, used, and stored lawfully. This includes ensuring that candidates are:
- Informed about the data processing activities,
- Given access to their data and the ability to correct it, and
- Provided a mechanism for human review if the automated processing has a significant effect on them.
Disclaimer of Liability
Playhunt does not warrant the accuracy, fairness, or compliance of AI-generated outputs and disclaims all liability for decisions made in reliance on them. Customers use AI-Powered Services at their own risk.
Indemnification
The Customer agrees to indemnify and hold harmless Playhunt, LLC from any claims, penalties, or liabilities resulting from the Customer’s failure to comply with employment, data protection, or anti-discrimination laws in relation to their use of AI-Powered Services.

Export Restrictions

You may not use, export, or re-export the Service or any portion thereof in violation of any applicable laws or regulations, including without limitation United States export laws and regulations. By using the Service, you represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to U.S. sanctions or embargoes, and that you are not listed on any U.S. government list of prohibited or restricted parties.

Eligibility and Children’s Privacy

The Service is intended for use only by individuals who are at least 16 years old. By using the Service, you represent that you are at least 16. If you are under 16, or under the minimum age of digital consent in your jurisdiction, you may not use the Service unless your use is supervised by a parent or legal guardian who agrees to these Terms on your behalf.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by Playhunt, constitute the entire agreement between you and Playhunt concerning the use of the Service. They supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Playhunt with respect to the Service.

Survival

The provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
remove any copyright or other proprietary notations from any materials and software on this website;
transfer the materials to another person or "mirror" the materials on any other server;
knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Playhunt provides;
use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
use this website or its associated services in violation of any applicable laws or regulations;
use this website in conjunction with sending unauthorized advertising or spam;
harvest, collect, or gather user data without the user's consent; or
use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Playhunt and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Playhunt at any time.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a license from you in order to use it.

When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Playhunt makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

To the maximum extent permitted by law, Playhunt shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Playhunt’s total liability for any claims relating to the Service shall not exceed the amount paid by the Customer for the Service during the 3 months preceding the claim.

In no event shall Playhunt or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Playhunt or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, "consequential loss" includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Playhunt does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Playhunt has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Playhunt of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Ukraine . You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Fair Use and Excessive Consumption

We provide our facilities with the assumption your use will be "business as usual", as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged or capacity may be restricted.

We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect our customers and, where applicable, their users ("end-users") to likewise engage our Products with similar intent.

Playhunt reserves the right to monitor resource usage. If Customer usage materially exceeds typical levels and impacts Service performance, Playhunt may restrict capacity or impose additional charges, with prior notice where feasible.

Customer accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer's permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer's failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer - or their end-user or anyone using our Products as a result of the customer - violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Prohibited activity

Copyright infringement and access to unauthorized material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn't limited to:

any material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and
any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and unauthorized message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction ("spam"). This includes but isn't limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists ("messaging lists"). This includes but isn't limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be "confirmed opt-in". Verification of the address or telephone number owner's express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorized message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer's behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, exploitative, and malicious activity

Our Products must not be used for the purpose of advertising, transmitting or otherwise making available any software, program, product or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn't limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorized to access the resource (e.g. "hacking", "cracking", "phreaking", etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of or discriminate against any group or individual.

Other activities considered unethical, exploitative and malicious include:

Obtaining (or attempting to obtain) services from us with the intent to avoid payment;
Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
The unauthorized access, alteration or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;
Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals;
Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography or threaten anyone's health and safety;
Any act or omission in violation of consumer protection laws and regulations;
Any violation of a person's privacy.

Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorized use of Playhunt property

We prohibit the impersonation of Playhunt, the representation of a significant business relationship with Playhunt, or ownership of any Playhunt property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage or user trust.